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The original item was published from 9/27/2021 7:13:00 PM to 9/30/2021 12:00:04 AM.

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Gas & Water

Posted on: September 27, 2021

[ARCHIVED] Gas & Water’s phones intermittently down

Clarksville Gas and Water


The Gas & Water intermittent phone service outage has been resolved and phone service is now fully restored. The Utility Billing Line, (931) 645-7400, and the emergency after hours number, (931) 645-0116, may now be called directly to report gas, water or sewer emergencies. The toll free number, (888800-4020, will continue to be operational for all calls including emergencies and bill payments.


CLARKSVILLE, Tenn. – Clarksville Gas & Water phones are intermittently down including the emergency phone line and the customer pay-by-phone, Utility Billing Line, due to technical issues; however, their toll free number, 888-800-4020, is operational for all calls including emergencies and bill payments.

In the event of a gas, water or sewer EMERGENCY during the service outage, please call 888-800-4020. Gas emergencies may also be reported to (931) 645-7422 or 911.

Customer bill payments may also be made at our customers service center lobbies or drive through window service located at 2215 Madison St. or 111 Cunningham Ln. Convenient 24-hour kiosk “Pay Site” machines are also available for customer bill payments at the following locations.

  • 1599 Ft. Campbell Blvd. (corner of Ashbury Rd.)
  • 1801 Ashland City Rd. (corner of Vista Ln.)
  • 2537 Wilma Rudolph Blvd. (next to Dunkin’/Baskin Robbins)
  • 3880 Trenton Rd. (corner of Tiny Town Rd.)
  • 111 Cunningham Lane NEW! (Drive-Up “Pay Site” kiosk at new North Clarksville City Services Center location.)

Gas & Water values customers and very much appreciates their patience and cooperation during the phone outage.

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