UPDATE: The Clarksville Gas & Water phone and internet service outage has been resolved. The emergency phone line, (931) 645-0116, Utility Billing Line, (931) 645-7400, and the toll free number, 888-800-4020, are operational for all calls including gas, water or sewer emergencies. Please revert to using these numbers and disregard the temporary emergency phone numbers announced earlier.
The pay-by-phone and online customer account access and bill payment has also been restored.
Thank you for your patience and cooperation during the temporary phone outage.
CLARKSVILLE, Tenn. – Clarksville Gas & Water phone and internet services are down including the emergency phone line and the customer pay-by-phone, Utility Billing Line, due to technical issues.
In the event of a gas, water or sewer EMERGENCY during the phone system outage, please call the designated phone number listed below. Please only call these numbers in the event of an emergency and not for bill inquiries or bill payment.
NATURAL GAS EMERGENCY ONLY: (931) 218-3271 or 911
WATER/SEWER OR OTHER EMERGENCY: (931) 218-3280 & (931) 216-1187
CUSTOMER SERVICE EMERGENCY (NO BILL PAYMENTS): (931) 320-0140 & (931) 218-3278
It is undetermined how long phone and internet service will be down; however, an update will be announced when services are restored.
Gas & Water values customers and very much appreciates their patience and cooperation during the phone and internet system outage.