CLARKSVILLE, Tenn. – Clarksville Gas & Water will return to regular billing procedures in mid- July, which will reinstate penalties and fees for late payment and service shutoffs for non-payment.
During the COVID-19 emergency operations that began in late March, Gas & Water suspended shutoffs for non-payment and penalties and charges for late payment to help lessen the burden to customers and to ensure no household went without essential utility services during the crisis.
Customer service centers reopened on June 1, allowing regular billing procedures to resume. What this means for customers is that utility service shutoffs for non-payment will begin on July 13 and penalties and assessment of fees for non-payment or late payment on current billing statement charges will begin on July 14.
Customers will be allowed additional time to pay their bills in full or they may call the customer service office to discuss details at (931) 645-7400, 8 a.m. to 4:30 p.m. Monday-Friday.
“We are happy our offices and customer service centers have reopened to full service, and we extend our sincere appreciation to the community for its ongoing cooperation throughout the pandemic,” said Mark Riggins, Gas & Water General Manager.