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Gas & Water

Posted on: December 14, 2020

Gas & Water to close service lobbies after COVID-19 spike

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CLARKSVILLE, Tenn. – Clarksville Gas & Water will close customer service center lobbies to lower the health risk to employees and the public after a recent sharp increase in active COVID-19 cases in Clarksville-Montgomery County.

Gas & Water facilities where business transactions are conducted face-to-face will close to customers and visitors beginning at 8 a.m. Wednesday, Dec. 16. This includes customer service centers, administration and engineering offices, and water and wastewater treatment plants.

Drive-up customer service windows will remain open from 8 a.m. to 4:30 p.m. Monday-Friday  at 2215 Madison St. and 2015 Fort Campbell Blvd. Conditions will be monitored, and the public will be notified promptly when full access resumes.  

Employees will report to work to maintain normal utility operations during scheduled work hours, 8 a.m. to 4:30 p.m., Monday to Friday. Treatment plants will operate around the clock as normal.

Customers are encouraged to make bill payments on time by accessing the online customer account management feature, WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, (931) 645-7400, and follow the interactive voice prompts; pay by regular mail with the bill stub; use drive-up window service; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St.

Gas & Water will not suspend late fees or service shut-offs due to nonpayment since the customer drive-through window service will remain open Monday-Friday, 8 a.m. to 4:30 p.m. except for holidays.

The Madison Street administration and engineering main lobby will be open only to receive building contractor documents, plats and plans and to receive small parcel shipments and USPS mail delivery at its designated receiving area. Large shipments will be received at the loading dock at the rear of the building.

The Gas & Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, are operational for customer service inquiries and gas, water and sewer emergency calls. Service requests will be dispatched as normal. Customers and technicians must maintain a 6-foot distance from one another while technicians perform work at the customer’s residence or business.

“It’s important to close our customer lobbies for the safety of the community and our employees who perform routine duties that put them in close contact with the public,” said Mark Riggins, Gas & Water General Manager. “Our goal is to lower the risk of exposure in the workplace while continuing to deliver essential utility services. I thank you for your understanding and cooperation until there is no longer a risk and facilities can once again be reopened to the public.”

Important information about the coronavirus and may be viewed on the City of Clarksville website at https://www.cityofclarksville.com/933/Coronavirus-Information.

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