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Posted on: December 22, 2020

Citizens urged to reach City online, by phone

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CLARKSVILLE, Tenn. – Citizens are urged to communicate with City of Clarksville Departments and offices by using online services, email, telephones, mail and drive-up windows and drop boxes to help reduce the resurgent spread of coronavirus infections.


With increased community spread of COVID-19 in Tennessee, and Gov. Bill Lee’s new Executive Order limiting gatherings to 10 people, we’re taking steps to limit access to many City facilities,” Mayor Joe Pitts said Monday. “We are going to keep providing services at a high level, but I strongly recommend during this ongoing public health emergency that residents first make contact with the City Department they need either online or by phone before visiting an office.”


The best way to find information about City Departments is to access www.cityofclarksville.com and click on the “Departments” tab. Each department’s page offers a wealth of information, links to forms, email addresses and phone numbers to call for assistance, if needed.


If anyone must conduct business face-to-face, please call or email the specific department before coming to an office. This will help with the CDC’s recommendation for social distancing, and you may be able to complete your business remotely.


Here is some additional advice from specific departments:


Building & Codes:  The department remains open from 7:30 a.m. to 4 p.m. Monday to Friday for issuing permits and collecting fees, but is limiting public interactions and encouraging phone and email contact as much as possible. The lobby will be locked, but the vestibule remains open, allowing for indirect access and service. Inspectors will remain in the field, but the department asks that inspection requests be called in as early as possible. Call 931-645-7426; fax 931-645-7430; or email davidsmith@cityofclarksville.com.  


CDE Lightband: CDE Lightband is continuing normal operations. However, to decrease the risk of exposure to COVID-19, the utility and broadband services provider encourages customers to use other service options to avoid the need to come into the lobby. Masks are required to enter the lobby. Access other options at the full-service website, https://cdelightband.com/, which include drive-through locations, phone numbers and a chat portal. Several self-pay kiosks are available around Clarksville, however the three kiosks at the Wilma Rudolph headquarters office, 2021 Wilma Rudolph Blvd., do not charge fees. 


Clarksville Fire Rescue: Through Jan. 15, all 12 fire stations will remain staffed but are closed to the public. Public access to the administrative office lobby is restricted to no more than two people at once. Call the main office 931-645-7456 from 8 a.m. to 4:30 p.m weekdays. Fire prevention offices will be closed to the public but available for site inspections where masking, social distancing and precautions are practiced.


Clarksville Police Department: Police precinct lobbies at 135 Commerce St., 1584 Vista Lane, and 211 Cunningham Lane remain open to the public, but masks are required and the number of visitors allowed will be limited. Police reports are available online at police.records@cityofclarksville.com. Precincts are available by phone at 931-648-0656 from 8 a.m. to 4:30 p.m. Monday-Friday.  


Clarksville Street Department: The main office, at 199 10th Street, continues to be open weekdays from 7 a.m. to 3:30 p.m. but with limited public access. Meetings with contractors, developers, and engineers are being conducted with Google Meets. People who need to interact with the department should call 931-645-7464; the emergency phone is 931-624-1208; and the traffic signal emergency phone is 931-320-1099.


City Garage: The garage is operating as usual and open from 7 a.m. to 3:30 p.m. Parts deliveries are being dropped off at the front counter and all employees and customers are using the front entrance. 


Clarksville Transit System: All routes are operating as normal at this time with the exception of the APSU Peay Pickup. Operators and passengers are required to wear face coverings. CTS also will begin using signage to block off seats to limit to nine the number of passengers allowed on board a bus at the same time. Lobbies and exterior waiting areas remain open. All inquiries can be made via phone to 931-553-2430 or email at bus.info@cityofclarksville.com. All bus inquiries can be made via phone at 931-553-2429. All paratransit inquiries can be made via phone at 931-553-2470.


Gas & Water: Gas & Water facilities where business transactions are conducted face-to-face with the public are closed to customers and visitors. This includes customer service centers and water and wastewater treatment plants. Drive-up customer service windows remain open from 8 a.m. to 4:30 p.m. Monday-Friday  at 2215 Madison St. and 2015 Fort Campbell Blvd. Customers are encouraged to make bill payments on time by accessing the online customer account management feature, WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, 931- 645-7400, and follow the interactive voice prompts; pay by regular mail with the bill stub; use drive-up window service; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St. The Madison Street administration and engineering main lobby will be open only to receive building contractor documents, plats and plans and to receive small parcel shipments and mail delivery. The Gas & Water main phone line, 931-645-7400, and the emergency after-hours number, 931-645-0116, are operational for customer service inquiries and gas, water and sewer emergency calls. 


Finance & Revenue: The department and its City Hall service windows are open to the public, but the department encourages citizens to use online tools for bill paying and accessing tax records. Visit the department page online, call 931-645-7436; fax 931-553-2471; or email to cityfinance@cityofclarksville.com. Citizens may drop City-related payments in the US Bank drop box at City Hall. 


Housing & Community Development: The department’s office is staffed weekdays. Loan payments may be made by clicking the “pay here” button on the department web page, mailed or placed in the US Bank drop box in front of City Hall. In-office payments can be made by appointment only. All meetings are being conducted via Google Meet or Zoom until further notice. For information, call 931-648-6133 or email deborah.johnson@cityofclarksville.com.


Municipal Court:  Clarksville City Court has suspended all in-person judicial proceedings from Dec. 28 until Jan. 29, 2021, in line with an updated order by the Tennessee Supreme Court. Clarksville City Court will remain open during normal business hours to answer questions and reset court and hearing dates. The traffic schools will continue online under the direction of Clarksville Police. City Court will offer the use of Zoom video conferencing when practicable. Reach the court at  931-648-4604 or by email at ernie.griffith@cityofclarksville.com


Parks & Recreation:  Many of the department’s indoor facilities and main office are closed to the public until at least Jan. 21, 2021, but all parks and trails remain open. The closed facilities are: Main Office, 102 Public Square; New Providence Pool; Burt-Cobb Recreation Center; Crow Recreation Center; Kleeman Recreation Center. Fort Defiance Interpretive Center and Swan Lake and Mason Rudolph golf courses will remain open with limited occupancy. Already scheduled private events at park venues, such as weddings, will proceed, but new facility bookings will not be accepted until Jan. 21. Staff will remain available by dialing 931-645-7476 or emailing parksrec@cityofclarksville.com. For information on COVID-related closures or changes, visit ClarksvilleParksRec.com and select the “COVID-19” icon.


Purchasing: The Purchasing Department will be open to city personnel only. All bids should be turned in to the City Hall security station in the lobby. Pre-bid meetings and bid openings will be conducted via Google Meets. Call the department at 931-553-2477 or email at purchasing@cityofclarksville.com. 


Public Records Request: Citizens who wish to make City public records requests will find the online request form here.

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